
Wavecom, in partnership with CTT, developed a store concept totally thought in customer experience and quality services.
A partnership present in CTT's network of stores in Portugal mainland and islands, which covers 170 stores of the group and has already more than 25 thousand registered clients.
The solution provided a wi-fi service of excellence, with no initial investment. Wavecom monitors this network on a daily basis, having platforms that allow for the assessment at all times of the wi-fi network that clients have inside CTT's stores and allows for online action whenever it is necessary to intervene, reducing the impact on CTT's day-to-day operations.